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Shipping Information


THANK YOU FOR SHOPPING DISTRICT 5 INTERIORS! WE HAVE OUTLINED OUR GENERAL SHIPPING POLICIES BELOW TO MAKE THIS AN ENJOYABLE SHOPPING AND DELIVERY EXPERIENCE.

orders@district5interiors.com

PLEASE NOTE: WE SHIP ONLY WITHIN THE CONTINENTAL UNITED STATES.

SHIPPING CHARGES WITHIN CONTINENTAL US

Large, bulky items which require special packaging such as furniture, lighting, mirrors and such can only be shipped via UPS Ground, Fedex Ground or by special freight arrangement. Please see notations within individual departments or items for shipping restrictions.

GENERAL SHIPPING INFORMATION

We quote 6-8 weeks on most the items listed. In-stock items can leave the warehouses within 2-10 days of ordering. This means that your item can arrive sooner than 6-8 weeks. If an item is out of stock in the warehouse and will take longer than 6-8 weeks, we will notify you as to when it will be available to ship. Custom furniture items may take up to 10 weeks. PLEASE EMAIL CUSTOMER SERVICE atorders@district5interiors.com, IF YOU ARE CONCERNED ABOUT DELIVERY OF YOUR ORDER. We are here to insure your complete satisfaction.

FREIGHT SHIPPING NOTES AND DELIVERY TIMES

You can find a reasonable estimate of the product's availability and an estimate as to when the item will LEAVE THE WAREHOUSE specified on every product page. It is important to note that this is an estimated shipping time and can not be guaranteed by District 5 Interiors. Occasionally issues arise that are beyond our control that may lead to additional production and/or delivery time, such as our manufacturers experiencing a backup in production or weather issues which can affect transportation and delivery.

It is important to note that once a piece leaves our manufacturer’s facility, the remaining shipping time is beyond our control. District 5 Interiors functions as a liaison to ensure merchandise is transported safely to you, and although this process most often proceeds smoothly, delays and damages may be caused by the freight company. District 5 Interiors will do our absolute best to assist in getting your furniture to you in a timely manner and in good condition and will notify you immediately if we are made aware of any expected delays or problems.

It is essential that you inspect all freight shipped items very carefully and DO NOT sign for your piece if you suspect any damage.

Note: UPS does not deliver to US Postal Service mailboxes and does not ship on Saturdays or Sundays. Please include a suitable physical address for your shipment.

HOW TO RECEIVE YOUR SHIPMENT

Generally, heavy items are shipped via common carrier (freight) due to their size and weight. When items are delivered via freight to a residential address, freight companies are not required to do anything other than to remove it from their truck. For especially heavy items, we recommend that you engage assistance in moving the items to the exact location you have chosen within your home.

In most cases, you will be notified when your merchandise arrives at the carrier's location nearest you in order to set up a mutually convenient time for delivery. Note that many furniture items are shipped separately and may require assembly.

We can arrange for "white glove delivery" (delivery into your home and removal of packing materials) and have done so for many of our more expensive pieces...email us at orders@district5interiors.com if you are interested in “white glove delivery”.

District 5 Interiors artisans take great care in packaging their creations to ensure safe transport to your home. Although these items are packaged properly, in some instances transit-related damage may occur. It is imperative that you inspect your order carefully when it arrives. Take the time to note any damage to your furniture and to the packing materials on the delivery receipt. Do not sign the shipping documents without recording details of transit damage. (For example: the furniture is scratched, dented, cracked, fabric is torn and the box is crushed on the top corner, punctured or wet). If possible, take pictures of the damaged box and item and email that to orders@district5interiors.com too.

Upon inspection, if you find that your merchandise is damaged, you may choose to refuse the delivery. Damages must be reported to District 5 Interiors at the time of delivery by emailing us atorders@district5interiors.com. We will be unable to assist you in repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above.

Freight companies are instructed to deliver items during the time frame scheduled with you, our customer. However, if you find that your furnishing(s) were delivered when you are not at home, please do not move the boxes. Contact District 5 Interiors at orders@district5interiors.com immediately for further instructions.

VERY IMPORTANT:

If you have plans to be out of town prior to the expected receipt of large or bulky merchandise, please notify us so that we can contact the manufacturer or their shipping company. Many local truck freight companies charge storage fees. Any storage fees will be the customer's responsibility and, if charged to District 5 Interiors, will be charged back to the customer. These fees may be as high as $75 per day according to the size of the item.

Please don't hesitate to let us know if you have any other questions.

Thank you for shopping at District5Interiors.com